Dear customer,
The coronavirus increasingly impacts our daily lives. Therefore two weeks ago, Henri Willig has set up a corona working group to coordinate our measures with regards to the virus. The members of this group are in close contact with the relevant authorities and departments to prevent further spread of the virus. Food safety, safety and health of our Henri Willig employees, suppliers and customers and the continuity of the delivery of our cheeses are our highest priorities.
Extra measures regarding hygiene
We have been taking extra hygiene measures for some time to prevent possible contamination of our employees, suppliers and customers.
- Henri Willig strictly adheres to the guidelines of the RIVM, the Dutch National Institute for Public Health and the Environment with regards to hand hygiene, coughing/sneezing, not shaking hands and keeping appropriate distance from each other. We have reemphasized the importance of personal hygiene to our employees.
- The housekeeping service provides daily extra disinfection of keyboards, mice, handrails, handles etc.
- Our production runs at full capacity with the production staff complying with all extra hygiene rules.
- A specific and strict protocol has been created for carriers (inbound and outbound), which is aimed at minimizing personal contact with employees on site.
- Our employees have been asked to indicate whether they have recently been in contaminated areas, so that appropriate measures can be taken immediately. There is also a travel ban for business travel inland and abroad.
Continuity of production and deliveries
The coronavirus has no influence on our production, which therefore runs at full capacity. Understandably, the following organizational measures have been taken within Henri Willig to guarantee our continuity:
- The office staff of various departments such as Quality, Sales, Marketing, Accounting, ICT and HR are working from home. They are ready for you and will provide the service you have come to expect from us. We prefer communication via email.
- Our Sales team in Heerenveen is working in a rotation system whereby 2 sales staff members at separate offices are always present. They naturally observe the hygiene rules as issued by RIVM. These employees can be contacted by phone and will function as firstline contact between colleagues who work on location and colleagues who work from home.
- Our Quality department is in a rotation system working from home as well. There is always 1 quality employee on location, so that the necessary quality controls and supervision continue.
- We guarantee you an order lead time per standard protocol / working method. As yet, we do not see any negative development in this, and we aim to continue this in the usual way. We kindly ask for your understanding if new measures would require us to make temporary adjustments in the future.
- Our account managers will not visit our customers until further notice and will work from home to continue to serve you as best as possible. They can be reached by telephone and email.
What do we expect from you?
If any measures have been taken in your company as a result of the coronavirus that may affect our deliveries to you, we would kindly ask you to inform our sales team. In this way we can ensure together that your order is delivered at the right time and in the right way.
The Willig organization, my sales team and the corona working group are keeping a close eye on developments day by day. If there is any reason for us to provide you with new information, we will most certainly do so. For now we trust to have adequately informed you.
Kind Regards,
Nieske Jaspers
Commercial Director
