Frequently asked questions

How long can I store my cheese?

If you place the cheese in the refrigerator immediately after receiving your order, it can be stored uncut for 6 to 8 weeks. More information on how best to store your Henri Willig cheese can be found here.

Can I freeze my cheese?

While it is technically possible to freeze your cheese, we do not recommend it. Freezing can change the texture and taste of the cheese.

Where do Henri Willig's cheeses come from?

All Henri Willig cheeses are artisanally produced in our own cheese dairies in Katwoude and Heerenveen, the Netherlands. Want to learn more about how we make our cheeses? Then take a look here.

Can I send cheese in summer or during a hot period?

Yes, you can. Our cheeses can stay outside the fridge for a while, as they are protected by a special wax coating. This allows them to travel around the world, even in warmer periods.

When received, the cheese may be soft and 'sweaty'. If you place the cheese in the fridge for at least an hour after receiving it, it will become 'hard' again. This does not affect the taste or quality of the cheese.

The weight of my cheese is less than stated on the product. How is that possible?

The weight listed with the cheese is the original manufacturing weight of the cheese. As the cheese matures, it loses weight and becomes lighter. 

Which countries do you ship to?

We ship our cheeses to more than 50 destinations worldwide. View the current overview here.

Please note that deliveries to a PO Box address are unfortunately not possible. 

My country is not listed. Do you also ship to other countries?

If the country you would like to send our cheese to is not in the list of destinations, please contact us at We will then contact our shipper to see what options we can offer you for your destination country.

How long will it take for my order to arrive?

It takes 1-3 days to process, pack and hand over your order to our carrier. Our carrier's delivery times can be found here

Do I have to pay import duties?

There's a possibility that your order (outside the EU) will be subject to VAT and/or import duties. Any resulting costs are for the customer. Import regulations differ per country and are subject to constant change. Unfortunately, Henri Willig has no control over or any influence on this. We advise you to contact your local authorities for more information.

I placed an order, but I haven't received my parcel yet. What can I do?

When we hand over your order to our carrier, you will automatically receive an e-mail with the track & trace information. This way you can always keep an eye on the status of your parcel.

Did you not receive an e-mail with track & trace information? Please contact us via

I saw an item in one of the cheese shops/cheese farms and I can't find it in the webshop. Can you help me?

We carry a selected range online. However, if you are looking for a specific item or spcific cheese, please let us know at We'll see what we can do for you.

Do I have to pay import duties or customs fees?

For international deliveries, additional costs such as import duties and/or customs charges may apply to the shipment, depending on the legislation in force in the country. These costs are not included and are therefore borne by the recipient. Adjustments by the import authorities are beyond our control.

For shipments to Israel: From an order value of €75.00 or at 5 kilograms, additional costs may be charged by customs to the consignee.

What should I do if ordering fails?

If you experience any problems with placing your order, we recommend you to send our customer service team an e-mail. Please mention in this e-mail what you would like to order and to which address this parcel should be sent so that our team can help you as best as possible. Send your e-mail to

Can you give me a discount code for my order?

We announce our offers and discounts through our newsletter. Please subscribe to our newsletter if you have not already done so, so that we can keep you informed and so that you can receive exclusive offers for newsletter readers.

Vakantie Veilingen
My voucher does not work. How can I order the cheese?

Have you won a voucher for a cheese product? Then you can redeem it at

Have you won a voucher for a discount on the entire range? Then you can redeem it at by first adding all your favorite products to your shopping cart and then entering the voucher code during checkout.

I have won a discount voucher. How can I redeem it?

Place the products you want to order in your shopping basket. At checkout, enter your voucher code in the Promotion code field. The discount will then be processed.

I have a voucher for cheese from VakantieVeilingen. How should I redeem it?

Using the following steps, you can easily place your order:

  1. Go to
  2. Enter the voucher code in the Promotion code field and press 'Apply'. The product you won during the Auction will then appear in your shopping basket.
  3. Then press 'Order' and complete the order.
I have a complaint, what can I do?

We are sorry to hear that you have a complaint. This is obviously not our intention, but we are happy to resolve it with you. We therefore ask you to contact our customer service team by e-mail at 

Do you have a complaint about a broken product or your cheese? Then we would like to ask you to send along some pictures of the product.

Do you have another question?

Then contact our customer service team at Our team is on hand Monday to Friday to answer your question.