Shipment and delivery

All our cheeses and other Dutch delicacies are shipped to our customers directly from our cheese farm in Katwoude, the Netherlands. After receiving your order, it is processed, packed and shipped as soon as possible.

As soon as we have handed the parcel over to the carrier, you will receive the tracking information by e-mail. With this information, you can easily track your package.

Free shipping

Shipping to the Netherland is free when you spend over €50.
Shipping to Austria, Belgium, Denmark, France, Germany, Luxembourg, Monaco, and Poland is free when you spend over €75.

Collect your order for free in Katwoude

If you live in the Netherlands and provide a Dutch shipping address, you have the option to pick up your order at our cheese farm the Jacobs Hoeve in Katwoude. You can select this option during checkout. This option is free. Usually your order will be available the next business day. You will receive a notification when your order is ready.

Shipping costs and delivery times

Below you will find an overview of our (inter)national destinations, shipping costs and an indication of delivery times for private consignments. We work with GLS and FedEx for the shipment of these parcels.
* Please understand that shipping delays are beyond our control and that we cannot guarantee a specific delivery day.

Change of delivery address

Would you like to change the delivery address of your order? Unfortunately, you cannot do this yourself. Please contact our Customer Care Team immediately at webshop@henriwillig.com with your order number and the correct delivery address. We will try to solve this for you, but we cannot guarantee this. Once your parcel has been packed and dispatched, we unfortunately no longer have any influence on this.

Customs charges

There's a possibility that your order (outside the EU) will be subject to VAT and/or import duties. Any resulting costs are for the customer. Import regulations differ per country and are subject to constant change. Unfortunately, Henri Willig has no control over or any influence on this. We advise you to contact your local authorities for more information.

Incomplete shipment

We always do our best to deliver your order complete and on time. If something is missing or something else is wrong, please contact us immediately after delivery by e-mail at webshop@henriwillig.com. Please include your order number, a brief explanation and possibly a photo showing the problem.

Business order?

How nice! Please refer to the shipping information for business orders at Henri Willig.