Frequently asked questions

Do you have a question about ordering an online ticket or would you like to know how to get to Cheese Tasting by Henri Willig The Hague? Below you will find answers to the most frequently asked questions.

Buying and changing tickets

Do I need to reserve an online ticket?
Because availability is limited, we recommend booking your tickets in advance. You can also buy tickets in our cheese shop Cheese & More by Henri Willig at Plaats 1 in The Hague, as long as places are still available.

Can I change my online ticket?
Up to 48 hours before your scheduled visit we are happy to help you find a new time slot, provided there is availability. Please contact us via cm.denhaag@henriwillig.com.

Can I cancel my ticket?
Online tickets cannot be refunded. Up to 48 hours before your visit it is possible to reschedule your tickets to another date and time, depending on availability. Please contact cm.denhaag@henriwillig.com.

I have an extra person joining. Can they enter at the same time?
If places are still available, you can buy additional tickets in our shop.

Can I reserve tickets by phone?
Unfortunately it is not possible to reserve tickets by phone. Tickets can easily be ordered online via our website:
tickets.cheesetastingdenhaag.nl

All tickets show the same name. Is that a problem?
No, this is not a problem. The name on the ticket is the person who placed and paid for the order. Each ticket has a unique barcode that will be scanned at the entrance.

Do I need to print my ticket?
No, printing is not required. You can also show your ticket on your mobile device at the entrance.

Are discount cards accepted?
No, discount cards are not accepted.

Problems ordering tickets online

I have not received my tickets but the payment has been made.
Please check your spam or promotions folder first. Sometimes the confirmation email ends up there. Also check if the email address was entered correctly. Due to server issues there can occasionally be a delay. If needed, contact us and we can resend the tickets.

I cannot complete my online booking.
Check your internet connection and refresh the page. You may also try another browser or restart your computer.

I keep returning to the same payment page.
Make sure all required information is filled in correctly. When paying by credit card, do not forget the CVC code. Always check whether the payment has already been completed before trying again.

I cannot download my tickets.
After payment you will receive an email with the tickets attached as PDF files. You can show these upon arrival at Cheese Tasting by Henri Willig The Hague.

General questions, directions and facilities

What is the address?
Cheese Tasting by Henri Willig The Hague
Plaats 1
2513 AD The Hague
070 757 5275
cm.denhaag@henriwillig.com

When do the cheese tastings take place?
Cheese tastings take place on Thursday, Friday and Saturday at 3:00 PM. A minimum of 5 and a maximum of 10 participants applies. Tastings can also be organised on request.

How do I get there?
The location is at Plaats 1, close to the Binnenhof and Noordeinde Palace.

Public transport
From The Hague Central Station it is about a 15 minute walk.
Tram 16 direction Statenkwartier or tram 15 direction Nootdorp. Get off at stop Buitenhof.

Car
Several parking garages are available nearby.

What is the price of the cheese tasting?
All ages: €35
Children 0–2 years: free

In which language is the tasting given?
The tasting is normally given in English. Other languages may be possible on request. Please contact us at least two weeks in advance.

How can I book a group visit?
Please contact cm.denhaag@henriwillig.com and mention group visit.

Is the location accessible?
Unfortunately the tasting room is not accessible for wheelchair users. For visitors who are deaf or hard of hearing we can provide written information.

Is there a cloakroom?
Yes, a cloakroom is available.

Are toilets available?
Yes, toilets are available.

Contact

Is your question not listed here? Please contact us via cm.denhaag@henriwillig.com.