Frequently asked questions Cheese Tasting by Henri Willig Rembrandtplein Amsterdam

Do you have a question about ordering a ticket online, want to know more about the route to Cheese Tasting by Henri Willig Rembrandtplein Amsterdam? Read the answers to the frequently asked questions.

1. Buying and changing tickets

Should I book an online ticket?
Due to availability, we recommend booking your tickets in advance. Of course, you can also book tickets directly at our cheese shop Henri Willig Reguliersbreestraat 24 Amsterdam.

Can I change my online ticket(s)?
Up to 24 hours before the reserved visiting day and starting time, we will gladly help to find a new visiting time. Rebooking tickets is only possible if a new date and time is available. Please contact us at hw.reguliersbreestraat@henriwillig.com.

I want to cancel my ticket, what should I do?
Tickets purchased online are non-refundable. Up to 24 hours prior to your visit, it is possible to rebook tickets to another date and time, subject to availability. Please contact us at hw.reguliersbreestraat@henriwillig.com

I have an online ticket and am coming with an extra person, can he/she enter at the same time?
You can still buy tickets in our shop, subject to availability.

Can I reserve tickets by phone?
Unfortunately, it is not possible to reserve tickets by phone.

Order tickets easily and quickly on our website. https://cheesetastingamsterdamrembrandtplein.henriwillig.com/nl/tickets

Every ticket has the same name on it. Is that a problem?
No, that is not a problem. The ticket shows the name of the person who placed the order and paid. There is a unique barcode on each individual ticket, which is scanned at the entrance.

Do I have to print the ticket?
You can print an online ticket, but you don't have to. The ticket can also be displayed on a mobile device at the entrance control (more durable).

Are discount cards valid at Cheese Tasting by Henri Willig Rembrandtplein Amsterdam?
No, we do not work with discount cards.
 

2. Problems with ordering tickets online

I have not received my ticket(s), but the money has been debited from my account.
There may be several reasons for not receiving your ticket(s) ordered online:
 The confirmation e-mail with your tickets may be in the spam box or folder with
unwanted e-mail. In Gmail, the e-mail is often in the special spam or advertising folder.
 There may be a typing error in the e-mail address, for example. If you contact us using the form at the bottom of this page, we will correct it and resend the tickets
 Due to server problems, there may be delays. Please check your email again after a while
.

I am unable to book a ticket online.
If ordering a ticket is unsuccessful, there may be several causes:

 Check your internet connection and refresh the web page. You can also try again in a different browser. Sometimes it can help to restart the computer
.

I can't get through the payment page because I keep coming back to the same page.
There could be several reasons for not being able to complete the order:
 You can only go to the next page in the order procedure if all the details have been entered correctly. When paying by credit card, check that there are no spelling errors in the cardholder details. Please also remember to enter your CVC code if you are paying by credit card. If paying by bank, the bank details must be correct.
Please note: avoid double payments! First check whether the payment was successful before making a new attempt.
 Sometimes it helps to use a different browser.
 Do you have insufficient balance or is the payment refused by the credit card company? Try again, possibly with a different card.

I am having problems downloading my ticket(s) on the order page.
After payment, you will receive an e-mail with the tickets as PDF files attached. You can show these attachments upon arrival at Cheese Tasting by Henri Willig Rembrandtplein Amsterdam.
 

3. General questions, Directions, Facilities

What is the address
Cheese Tasting by Henri Willig Rembrandtplein Amsterdam
Reguliersbreestraat 24
1017 CN Amsterdam
020 627 7468
hw.reguliersbreestraat@henriwillig.com

What are the times when the Cheese Tasting by Henri Willig Rembrandtplein Amsterdam
takes place?
Daily 2pm and 5pm
A tasting can also be organised on request. Please contact us at hw.reguliersbreestraat@henriwillig.com.

How do I get to Cheese Tasting by Henri Willig Rembrandtplein Amsterdam?
Directions
Cheese Tasting by Henri Willig Rembrandtplein Amsterdam is located at Reguliersbreestraat 24 close to Rembrandtplein and next to Tuschinski cinema.

From Amsterdam CS
By foot:
via Damrak and Rokin towards Rembrandtplein, approximately 25 minutes' walk

Public transport:
Trams:
4 and 14, get off at Rembrandtplein stop
24 get off at Muntplein stop

Metro:
52 get off at Rokin stop
51, 53 and 54 get off at Waterlooplein stop

Parking:
The Bank, Herengracht 595 (entrance Amstelstraat)
Stadhuis/muziektheater, Waterlooplein 28

What is the cost for Cheese Tasting by Henri Willig Rembrandtplein Amsterdam?

 All ages 19.95
 Children 0-2 free

In which language will the Cheese Tasting by Henri Willig Rembrandtplein Amsterdam be given?
We can give the tasting in 3 languages (NL, EN, DUI).
If you would like another language, we can try to arrange this. For this, please email us at hw.reguliersbreestraat@henriwillig.com at least 2 weeks before your visit.

How do I book a group visit?
Please contact hw.reguliersbreestraat@henriwillig.com stating group visit.

Is Cheese Tasting by Henri Willig Rembrandtplein Amsterdam accessible for the disabled/deaf/hard of hearing?
Unfortunately, the tasting room is not accessible for the disabled or visitors in wheelchairs. We can provide a written text for the deaf and hearing impaired, but please email us at hw.reguliersbreestraat@henriwillig.com at least 2 weeks before your visit.

Is there a cloakroom?
Yes, a cloakroom is available.

Are toilets available?
Yes, a toilet block is available.
 

4. Contact

Is your question not answered, or do you have another comment? Please contact us at hw.reguliersbreestraat@henriwillig.com