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Terms and conditions
These terms and conditions apply only to goods sold through the web shop at HenriWillig.com.
Article 1 – Definitions
The following definitions apply in these terms and conditions:
Trader: the natural or legal person who offers products and/or services to consumers from a distance;
Consumer: the natural person whose action is not within the course of a profession or business and who enters into a distance contract with the trader;
Distance contract: an contract whereby sole use is made of one or more techniques for distance communication within the framework of a system organized by the trader for the distance sale of products and/or services, up to and including the moment that the contract is concluded;
Technique for distance communication: means that can be used for concluding a contract, without the consumer and trader being in the same place at the same time.
Withdrawal period: the period within which the consumer can make use of his right of withdrawal;
Right of withdrawal: the possibility for the consumer to waive the distance contract within the withdrawal period;
Day: calender day;
Extended duration transaction: a distance contract that relates to a series of products and/or services, whereby the obligation to supply and/or purchase is spread over a period of time;
Durable medium: every means that enables the consumer or trader to store information that is addressed to him in person in a way that facilitates future consultation and unaltered reproduction of the stored information;
Article 2 – Identity of the trader
HenriWillig.com (part of Henri Willig Kaas BV)
Hoogedijk 8, 1145 PM, Katwoude - Volendam
Telephone number: +31299655151
E-mail address: info@henriwillig.com
Chamber of Commerce number: 36037970
VAT identification number: NL006196238B01
Article 3 – The offer
If an offer is subject to a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer.
The offer contains a complete and accurate description of the products and/or services being offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader makes use of illustrations, these will be a true representation of the products and/or services being offered. The trader is not bound by obvious errors or mistakes in the offer.
Article 4 – The contract
If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. The consumer can dissolve the contract as long as this acceptance has not been confirmed by the trader.
If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. The consumer can dissolve the contract as long as this acceptance has not been confirmed by the trader.
If the contract is concluded electronically, the trader will take suitable technical and organizational measures to secure the electronic transfer of data and will ensure a safe web environment. If the consumer is able to pay electronically, the trader will take suitable security measures.
The trader may obtain information – within statutory frameworks – about the consumer’s ability to fulfil his payment obligations, as well as about facts and factors that are important for the responsible conclusion of the distance contract. If that research gives the trader proper grounds for declining to conclude the contract, then he has a right, supported by reasons, to reject an order or application or to bind its implementation to special conditions.
Together with the product or service, the trader will send the consumer the following information, in writing, or in such a way that the consumer can store it on an accessible durable medium:
a. the office address of the trader’s business location where the consumer can lodge complaints
Article 5a – Right of withdrawal upon delivery of products
1. When purchasing products, a consumer has the possibility of dissolving the contract, without giving reasons, during a period of 14 working days. This period commences on the day after the product was received by the consumer or a representative previously designated by the consumer and announced to the trader.
2. During this period the consumer will treat the product and its packaging with care. He will only unpack or use the product as far as necessary in order to be able to assess whether he wishes to retain the product. If he wishes to exercise his right of withdrawal, then he will return the product to the trader, with all associated components, and – in as far as this is reasonably possible – in the original state and packaging, in accordance with the reasonable and clear instructions that were provided by the trader.
Article 5b – Right of withdrawal upon delivery of services
When services are supplied, a consumer has the possibility of dissolving the contract, without giving reasons, during a period of 14 working days, starting on the day when the contract was concluded.
In order to make use of his right of withdrawal, the consumer will act in accordance with the reasonable and clear instructions that the trader provided when the offer was made and/or at the latest upon delivery.
Article 6 – Costs in a case of withdrawal
If a consumer makes use of his right of withdrawal, he shall be responsible for, at most, the costs of returning the goods.
If the consumer has paid a sum, the trader will refund this sum as quickly as possible, though at the latest within 30 days after the goods were returned or after the withdrawal.
Article 7 – Preclusion from right of withdrawal
The preclusion of the right of withdrawal is only valid if the trader clearly stated this fact when making the offer, or at least in good time prior to conclusion of the contract.
Preclusion from the right of withdrawal is only possible for products:
that have been created by the trader in accordance with the consumer’s specifications;
that are clearly of a personal nature;
that cannot be returned due to their nature;
that rapidly decay or become obsolete;
the price of which is subject to fluctuations on the financial market over which the trader has no influence;
for individual newspapers and magazines;
for audio- and video-recordings and computer software, whereby the consumer has broken the seal.
Preclusion from the right of withdrawal is only possible for services:
a) relating to accommodation, transport, restaurant business or leisure activities to be carried out on a given date or during a given period;
b) the supply of which commenced, with the explicit consent of the consumer, before the withdrawal period had lapsed;
c) relating to bets and lotteries.
Article 8 – The price
During the period of validity indicated in the offer, the prices of the products and/or services being offered will not be increased, except for price changes in VAT-tariffs..
Contrary to the previous paragraph, the trader may offer products or services at variable prices, in cases where these prices are subject to fluctuations in the financial market over which the trader has no influence. The offer must refer to this link with fluctuations and the fact that any prices mentioned are recommended prices.
Price increases within 3 months after the contract was concluded are only permitted if they are the result of statutory regulations or stipulations.
Price increases more than 3 months after the contract was concluded are only permitted if the trader stipulated as much and:
they are the result of statutory regulations or stipulations; or
The consumer is authorized to terminate the contract on the day on which the price increase takes effect.
In offers of products or services mentioned prices include VAT.
Article 9 – Conformity and Guarantee
The trader guarantees that the products and/or services fulfil the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or serviceability and the statutory stipulations and/or government regulations that existed on the date that the contract was concluded.
A guarantee arrangement offered by the trader, manufacturer or importer does not affect the legal rights and claims that a consumer, as a result of the law and/or contract, can enforce against the trader in the case of a shortcoming in the obligations of the trader.
Article 10 – Supply and implementation
The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
The place of delivery is deemed to be the address that the consumer makes known to the company. Deliveries to a PO Box address are unfortunately not possible
Taking into consideration that which is stated in article 4 of these general terms and conditions, the company will implement accepted orders with efficient expedition, though at the latest within 30 days, unless a longer period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the consumer will be informed about this at the latest one month after the order was placed. In this case, the consumer has a right to dissolve the contract free of charge and a right to possible damages.
In the case of dissolution in accordance with the previous paragraph, the trader will refund the consumer the sum paid as quickly as possible, though at the latest within 30 days after that dissolution.
Should delivery of a product that has been ordered prove impossible, the trader will attempt to provide a replacement article. The fact that a replacement article is being supplied will be stated clearly and intelligibly, at the latest upon delivery. The right of withdrawal cannot be precluded in the case of replacement articles. The costs of return shipments will be charged to the trader.
The risk of damage and/or loss of products rests upon the trader up to the moment of delivery to the consumer or a representative previously designated by the consumer and announced to the trader, unless this has explicitly been agreed otherwise.
For international shipments additional costs, such as import duties and/or custom fees, could apply, depending on the legislation of the receiving country. These costs are not included, and therefore at the expense of the recipient.
Article 11 – Extended duration transactions
The consumer has a right at all times to terminate an open-ended contract that was concluded for the regular supply of products or services, subject to the agreed termination rules and a period of notice that does not exceed one month.
A fixed-term contract that was concluded for the regular supply of products or services may exceed 24 months. In departure from that which is stated in the previous paragraph, a fixed-term contract that has been concluded may be automatically prolonged as an open-ended contract, if the consumer is at liberty to terminate this prolonged contract, with a period of notice that does not exceed one month.
Article 12 – Payment
As far as no other date has been agreed, sums payable by the consumer should be paid within fourteen days upon delivery of the product. In the case of a contract to provide a service this fourteen day period starts at the moment the consumer receives the trader’s confirmation of the contract.
When selling products to consumers, the general terms and conditions may never stipulate an advance payment in excess of 50%. Where advance payment is stipulated, the consumer cannot invoke any rights whatsoever in relation to the implementation of the order or service(s) in question before the stipulated advance payment has been made.
The consumer is obliged to report any inaccuracies in payment data provided or stated immediately to the trader.
In the event of non-payment on the part of the consumer, the trader has the right, subject to statutory limitations, to charge the consumer reasonable costs about which the consumer was informed in advance.
Article 13 – Complaints procedure
The trader provides a complaints procedure, which has been given sufficient publicity, and will deal with a complaint in accordance with this complaints procedure.
Complaints about exercising the contract must be submitted to the trader without delay, in their entirety and clearly defined, after the consumer has discovered the defects.
A reply to complaints submitted to the trader will be provided within a period of fourteen days, calculated from the date of receipt. If it is anticipated that a complaint will require a longer processing time, then the trader will reply within fourteen days, confirming receipt and indicating when the consumer can expect a more elaborate reply.
Article 14 – Additional or different stipulations
Additional stipulations or stipulations that differ from these general terms and conditions, may not be detrimental to the consumer and should be recorded in writing, or in such a way that consumers can store them in a readily accessible manner on a durable medium
